Improving Chat Organization and History Management in ChatGPT

Users frequently struggle to manage multiple conversations in ChatGPT, as the platform lacks robust chat organization features. Conversations can feel disconnected over time, and it’s difficult to revisit previous discussions for context.

What is the problem?

Users frequently struggle to manage multiple conversations in ChatGPT, as the platform lacks robust chat organization features. Conversations can feel disconnected over time, and it’s difficult to revisit previous discussions for context.

Steps of the project

Week 1

Desk Research

Reviewed user comments and collected field feedback to define initial pain points.

Germany
Remote
Week 2

User Interviews

Interviews with users to uncover needs and mental models.

Germany
Remote
Week 3

Personas & Flows

Defined key user personas and mapped their core journeys to identify friction points.

Germany
Remote
Week 4

Ideation

Ideation sessions to explore early concepts based on mapped insights.

Germany
Remote
Week 5

UI Design

Starting high-fidelity design and prototyping with components and design system alignment.

Germany
Remote

Full case study coming soon ...🚀

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